Projects
Dealer Program Drives Higher Revenue, Conversion, and Store Productivity
Optia improved dealer retail performance by increasing revenue, improving conversion, and standardizing operations.
View ProjectCentralized Sales Channel to Increase Self Service and Improve Conversion
Optia partnered with the client to stabilize operations, accelerate transformation, and build a scalable foundation for long-term performance improvement.
View ProjectDistribution Channel Migration
Optia worked with business units, manufacturing teams, and leaders within distributor organizations to streamline ordering operations and create scalable growth.
View ProjectBuilding a Scalable Contact Center Onboarding Process for a Rapidly Modernizing Bank
Optia partnered closely with client team members to design, develop, and launch a comprehensive program that balanced structure, flexibility, and usability through a four-phase...
View ProjectGlobal Excess Leave Risk Management Analysis
Optia developed a framework to analyze the organization’s data harmonization, policy intelligence, scenario modeling, and iterative stakeholder engagement to understand excess leave liability, standardize...
View ProjectScaling Client Delivery Onboarding to Accelerate Time to Productivity
Optia helped the organization baseline their current onboarding experience and identify areas of opportunity.
View ProjectField Services Process and Platform Transformation
Optia partnered with the client to design and lead the rollout of a new field services solution.
View ProjectStrategic Planning Enables Commercial Growth for a Public Utility
Optia partnered with executive leadership to develop a strategic commercial growth strategy.
View ProjectA Test and Learn Approach Delivers Digital Transformation at Scale
A global media and entertainment company needed to provide customers more choice and control over managing their own accounts. The company used a test...
View ProjectAn Attrition Study Reveals Opportunities in a Competitive Job Market
With fierce competition from big-brand companies in a historically tight labor market, the contact center at a major utility company needed to understand the...
View Project