We work with new and legacy retailers as they adjust to the needs of well-informed, hard-to-retain consumers. We implement seamless customer and employee experiences that drive revenue, retention and promotor scores.
Our work includes:
- Customer & Employee Experience: Adjust retail models based on changing consumer demand; call center design / education and support
- Operations: Budget development and spend management; data analytics; business continuity; cross-functional team alignment
- Organization, People & Culture: Develop and implement engagement strategies
- Risk & Privacy: Contingency analysis; evaluate and quantify revenues, assumptions and costs associated with specific goals
- Sales & Marketing: New sales channel launch from concept to execution; sales effectiveness