Retail

We work with new and legacy retailers as they adjust to the needs of well-informed, hard-to-retain consumers. We implement seamless customer and employee experiences that drive revenue, retention and promotor scores.

Our work includes:

• Customer & Employee Experience: Adjust retail models based on changing consumer demand; call center design / education and support
• Operations: Budget development and spend management; data analytics; business continuity; cross-functional team alignment
• Organization, People & Culture: Develop and implement engagement strategies 
• Risk & Privacy: Contingency analysis; evaluate and quantify revenues, assumptions and costs associated with specific goals
• Sales & Marketing: New sales channel launch from concept to execution; sales effectiveness