Projects
Scaling Dealer Operations to Deliver 60% Revenue Growth
Optia improved dealer retail performance by increasing revenue, improving conversion, and standardizing operations.
View ProjectCentralized Sales Channel Increased Capacity by 40%
Optia partnered with the client to stabilize operations, accelerate transformation, and build a scalable foundation for long-term performance improvement.
View ProjectShortening Average Fulfillment Time by 50% Through Channel Migration
Optia worked with business units, manufacturing teams, and leaders within distributor organizations to streamline ordering operations and create scalable growth.
View ProjectReducing Agent Time to Competency by 34% Through Scalable Onboarding
Optia partnered closely with client team members to design, develop, and launch a comprehensive program that balanced structure, flexibility, and usability through a four-phase...
View ProjectIdentifying ~$37M in Global Excess Leave Risk Across 30+ Countries
Optia developed a framework to analyze the organization’s data harmonization, policy intelligence, scenario modeling, and iterative stakeholder engagement to understand excess leave liability, standardize...
View ProjectReducing Time to Productivity by 50% Through Scalable Onboarding
Optia helped the organization baseline their current onboarding experience and identify areas of opportunity.
View ProjectService Backlog Reduced by 50% Through Field Services Transformation
Optia partnered with the client to design and lead the rollout of a new field services solution.
View ProjectDriving 5% Annual Customer Growth Through Strategic Planning for a Public Utility
Optia partnered with executive leadership to develop a strategic commercial growth strategy.
View ProjectA Test and Learn Approach Created a 60% Reduction in Delivery Cycle Time Through Digital Transformation
A global media and entertainment company needed to provide customers more choice and control over managing their own accounts. The company used a test...
View ProjectAttrition Study Reveals Opportunities in a Competitive Job Market and Increased the Employee Retention Rate by 30%
With fierce competition from big-brand companies in a historically tight labor market, the contact center at a major utility company needed to understand the...
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