Our teams combine strategy, experience, and hands-on execution to create stronger, more valuable organizations.
A Test and Learn Approach Delivers Digital Transformation at Scale
A global media and entertainment company needed to provide customers more choice and control over managing their own accounts. The company used a test...View Project
An Attrition Study Reveals Opportunities in a Competitive Job Market
With fierce competition from big-brand companies in a historically tight labor market, the contact center at a major utility company needed to understand the...View Project
Building a Case for Reorganization
To attract and retain top talent, the Human Resources organization at a multinational telecommunications conglomerate needed a way to evaluate job roles and realign...View Project