Customer & Employee Experience
Optia Group helps clients think differently about customer and employee needs. We understand the life cycle of the customer and employee journey in the big and small moments, and the importance of linking together your brand and culture.
From understanding current challenges through implementing innovative solutions using traditional and digital tools, we work with companies to deliver measurable results.
Our work includes:
- Channel, dealer and franchise support programs
- Mergers, acquisitions
- Product and brand alignment
- Culture integration
- Loyalty programs, campaigns and promotions
- Employee and customer data privacy
- Consistent and compliant sales processes
- Employee onboarding and offboarding