Utilities
Optia Group helps generation, distribution, and delivery companies respond to complex market challenges by improving operations and identifying opportunities for additional revenue. As global markets drive toward carbon neutrality, utilities must pivot to find new sources of revenue while also retaining customers.
Our work includes:
- Customer & Employee Experience: First-call resolution
- Digital & Business Transformation: Analytics and reporting
- Mergers & Acquisitions: Support and integration (pre and post event)
- Operations: Performance improvement initiatives for sales, customer service and field technicians; on-time and accurate billing; reduction of days outstanding for collections; pre-pay, budget and subscription programs
- Sales & Marketing: Direct to consumer interactions via phone, digital, kiosk and door-to-door; consumer choice; Development of new markets based on sales of gas, electric, plumbing, heating, HVAC, home maintenance and home warranties
