Media & Entertainment
Consumers have more choices than ever before when it comes to digital entertainment. The customer experience is key to acquiring, engaging, and retaining customers. We have helped companies succeed as they undertake digital transformation by navigating them through new channel development, go-to-market processes, real-time analytics, employee performance, and data privacy.
Our work includes:
- Customer & Employee Experience: Shift to all digital self-service model; consistent omni-channel process
Mergers & Acquisitions: Support and integration (pre and post event) - Operations: Enhance core operations and improve digital capabilities and online reputation
- Organization, People & Culture: Annual enrollment benefits administration; HR / Learning Management System implementation project management; capacity planning and organizational alignment for global teams
- Risk and Privacy: California Consumer Privacy Act (CCPA); General Data Protection Regulation (GDPR)
- Sales & Marketing: Retail and franchise sales channel development
