Projects
A Test and Learn Approach Delivers Digital Transformation at Scale
A global media and entertainment company needed to provide customers more choice and control over managing their own accounts. The company used a test...
View ProjectAn Attrition Study Reveals Opportunities in a Competitive Job Market
With fierce competition from big-brand companies in a historically tight labor market, the contact center at a major utility company needed to understand the...
View ProjectBuilding a Case for Reorganization
To attract and retain top talent, the Human Resources organization at a multinational telecommunications conglomerate needed a way to evaluate job roles and realign...
View ProjectBuilding Culture While Keeping Everyone Aligned on Project Goals
One of the largest home services companies in the United States generating more than $1B in revenue needed a way to streamline mergers and...
View ProjectReduce Customer Acquisition Costs and Yield More Profits
If an organization can improve the quality of targeted leads while providing the latest tools to increase productivity, the overall reduction in customer acquisition...
View ProjectCreating a Better Employee Experience During Open Enrollment
A global employer with 100,000+ employees across multiple business units struggled to effectively manage the annual benefits open enrollment process.
View ProjectDigital Self-Service for Product and Customer Service Information
A global media and entertainment company needed to select and implement a sales communications platform to allow frontline sales teams quick, intuitive access to...
View ProjectReal-time access to sales and operations data
A chemical manufacturing company needed real-time access to accurate sales and operations data to support strategic decisions.
View ProjectCultural Integration Post M&A
When two global companies come together, a transformed Intranet becomes the hub to unite the organization, communicate information and support a new culture.
View ProjectIncreasing revenue through consistent customer conversations
Without a consistent way to speak to customers about products and services, salespeople can miss significant revenue opportunities.
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