Home Services & Construction
Optia partners with essential home services and construction companies to increase revenue, strengthen customer experience, modernize operations, and scale efficiencies across brands and markets.
Our work includes:
- Sales & Marketing: Direct to consumer sales effectiveness interactions via digital, chat, voice, contact center, kiosk, door to door, store in a store
- Customer & Employee Experience Improvement
- Digital & Business Transformation: AI; analytics and reporting; process and technology enablement
- Mergers & Acquisitions: Support and integration (pre and post event)
- Operations: Performance improvement initiatives for sales, customer service and field technicians; on-time and accurate billing; reduction of days outstanding for collections; pre-pay, financing, annual maintenance, loyalty and subscription programs
